New Product Launch

The Story

GoCardless takes the pain out of getting paid, so businesses can focus on what they do best. Success+ was a game-changer product for 2020. It uses recurring payment intelligence, powered by machine learning models, to select the highest chance of collecting a payment from each customer. It helps businesses to efficiently recover payments that initially fail - making their collections more customer-centric, reducing the admin burden of chasing failed payments, and increasing your overall revenue.

The Campaign

A key part of this campaign was to drive webinar registrations where our Chief Product Officer, VP of Small Business and a client of GoCardless would talk in depth about the product. The primary audience we wanted to reach were GoCardless’ users and those who were already familiar with GoCardless. The secondary target was a wider audience. For this campaign I was tasked to develop and implement the end-to-end paid campaign while managing the ongoing communication through organic social in a timely way. For the paid campaign I combined promoted organic posts for the awareness stage and actual ads for the consideration and conversion stage with formats such as carousel, slideshow and static image. The paid campaign was run on LinkedIn, Twitter, Facebook and Instagram (both feed and stories). The idea was to announce the availability of the new product with a blog post and a post about the webinar and then a well segmented retargeting campaign to maximise the engagement and drive webinar registrations. From an organic perspective, we created a variety of social-first content that allowed us to have a high frequency of posting across LinkedIn, Twitter and Facebook. This content was rich in insights, stats, testimonials and case studies. In addition, there was a video that was later released as part of the promotion.

The Goal

Drive awareness about the new product and webinar registrations through social paid advertising and organic.

 
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Organic Posts

There was a series of content that we were continuously posting on our social channels to support the launch. We ran a paid campaign to maximise the reach and raise awareness. We promoted a blog post about the product and a post that linked to a landing page where people could register to the webinar across Facebook, Instagram, LinkedIn and Twitter.

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Carousel

For an engagement campaign I used a carousel format with five different images showcasing the title of the webinar, a picture of the hosts and the topics they would talk about.

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Instagram Stories

To keep consistency of the campaign and offer a great customer experience, I used tailored made creatives for instagram stories following the same concept as the carousel - title of the webinar, headshot of the hosts and a card with a CTA to swipe up and register.

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Single Image

For the bottom of the funnel retargeting custom audiences and email lists, a single image ad using dynamic creatives with a variety of images, copies and headlines.

Success+ is now live!

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Play the video! ↓

Results

 

51%

Higher impressions organically when compared to a previous similar campaign.

75%

Higher engagement organically when compared to a previous similar campaign.

80

Webinar registrations from paid social.

x4

Cheaper cost per webinar registration from Facebook ads.

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Building Momentum

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A Big Announcement